Job Description: Technical Documentation Specialist

We are seeking an experienced Technical Documentation Specialist to join our team. The ideal candidate will be an expert in creating comprehensive technical help files, user manuals, and how-to documents. This role requires meticulous attention to detail, the ability to convey complex technical concepts clearly and concisely, and the expertise to create documents enriched with screenshots and visual aids.

Key Responsibilities:

Develop, write, and maintain technical help files, user manuals, and how-to documents that effectively communicate complex technical information to both technical and non-technical audiences.
Create and incorporate screenshots, diagrams, and other visual aids to enhance the clarity and usability of the documentation.
Work closely with engineers, product managers, and other stakeholders to gather information, review documentation for accuracy, and ensure that it meets the needs of the intended audience.
Maintain and organize documentation in a content management system, ensuring that all materials are up-to-date and easily accessible.
Analyze user feedback to improve the documentation and ensure that it addresses the users’ needs effectively.
Adhere to and help develop documentation style guides and templates to ensure consistency across all technical documentation.
Collaborate with cross-functional teams to gather insights and ensure that all documentation is aligned with product updates and new releases.

Requirements:

Exceptional writing, editing, and proofreading skills with a focus on clarity, conciseness, and accuracy.
Proficiency in using Microsoft Office and Google Workspace.
Strong understanding of technical concepts and the ability to translate them into easily understandable documentation.
High attention to detail with an emphasis on accuracy and consistency in documentation.
Excellent verbal and written communication skills, with the ability to collaborate effectively with technical and non-technical team members.
Strong organizational skills with the ability to manage multiple projects and meet deadlines.
Experience working in a software development environment.
Knowledge of Content Management Systems (CMS) and version control systems like Git.
Familiarity with Agile/Scrum methodologies.

Qualification: Bachelor’s degree in English Linguistics, or a related field.
Experience: 2-3 years as a Technical Documentation Specialist or Technical Writer, with a portfolio showcasing expertise in writing technical help files, user manuals, and how-to documents.

Job Type: Full Time/ On-site

Job Location: Gulistan-e-Johar, Block 1, Karachi

eSpark Consulting Group offers the following benefits to its employees:

Annual Increments
Paid Time off
Flexible Hours
Medical Coverage
Life Insurance
Fuel Allowance