Job description
We are looking for fresh and energetic people for a Call Centre Executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for team targets as well as our customer satisfaction.
Requirements:

Graduated high school, but a bachelor’s degree in commerce or related fields is preferred.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target-achieving skills.
Excellent communication and listening skills with good command over the English language.
Responsibilities:

Handle many inbound and outbound calls to customers and clients.
Working with Lead Generation team to post sales.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy-related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
NOTE:
Fresh applicants also apply.
All applicants must have excellent English verbal communication skills.
All applicants must share their WhatsApp numbers for further correspondence.
TIMING:
Mon – Fri (7:00 PM – 4:00 AM)
Night Shift
Job Type: Full-time