RESPONSIBILITIES:

• Provide technical assistance to end-users, ensuring timely resolution of hardware, software, and network issues.
• Diagnose and troubleshoot technical issues, both remotely and on-site, to identify the root cause and implement appropriate solutions.
• Manage and maintain the IT infrastructure, including servers, networks, systems, and databases.
• Monitor system performance, troubleshoot issues, and implement necessary solutions to minimize downtime and ensure uninterrupted operation.
• Administer user accounts, permissions, and access rights to ensure data integrity and security.
• Knowledge of VMWARE, ESXi, and Virtual BOX for IT virtual environment.
• Understanding of the basic concepts and components of Active Directory, such as domains, forests, domain controllers, organizational units (OUs), groups, and user accounts.
• Ability to create and manage OUs to organize and delegate administrative control within the Active Directory structure, ensuring efficient management of resources and security policies.
• Conduct regular system backups.
• Collaborate with team-lead and vendors to evaluate, select, and procure necessary hardware, and software.
• Keep in touch of cybersecurity threats and implement measures to protect the IT infrastructure and sensitive data in coordination with Team-lead.
• Assist in the development and maintenance of IT documentation, including user guides, standard operating procedures, etc.
• Installations of server, hardware, and software infrastructure.
• Monitor network usage and security, and ensure networks are running smoothly.
• Troubleshoot and restore systems after crashes, and manage system backups.
• Maintaining inventory files of IT Equipment/accessories.
• Respond to email messages for customers seeking IT support.
• Installation & configuration of Windows and Windows Servers.
• Computer Hardware and Software Troubleshooting, and Configuration.
• Configuration of Printer, Scanner, and other hardware.
• Responsible to keep software and anti-virus up to date.

REQUIREMENTS:

• Education and Qualifications: A bachelor’s degree in computer science, information technology, or a related field is preferred. Relevant IT certifications.

• Technical Skills: Proficiency in troubleshooting and supporting computer hardware, software, and network issues. Knowledge of operating systems (e.g., Windows, Windows Server, Linux), productivity suites (e.g., Microsoft Office), and common business applications. Familiarity with networking concepts, protocols, and troubleshooting tools. Basic knowledge of configurations of CISCO and MIKROTIK routers.